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Logistics teams manage complex networks of carriers, routes, warehouses, and delivery commitments across multiple systems — TMS, GPS tracking, carrier portals, and warehouse management. The data is there, but pulling it together to answer questions like “which routes are underperforming” or “which carrier should we use for this lane” requires hours of manual analysis. Wayak connects your logistics data sources, applies a semantic layer to define the metrics that drive operational decisions, and deploys agents that analyze routes, catch delivery exceptions, benchmark carriers, and forecast capacity automatically. Playbooks run the recurring analysis so your team spends less time in spreadsheets and more time solving problems.

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Use cases

Route efficiency analysis

Compare planned versus actual routes to identify waste, quantify deviations, and prioritize optimization opportunities.

Delivery exception management

Automatically detect delays, failed deliveries, and at-risk shipments across carriers and alert stakeholders before customers call.

Carrier benchmarking

Track on-time rates, damage claims, and cost per shipment by carrier to make data-driven allocation decisions.

Last-mile visibility

Consolidate tracking data from multiple carriers into a single view and keep customers informed with proactive updates.

Capacity planning

Forecast volume by lane, identify capacity constraints, and plan ahead for peak periods with scheduled reports.

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Platform capabilities used

CapabilityHow it’s used
Data sourcesTMS database (shipments, routes, delivery status, carrier assignments), GPS/telematics feed (vehicle locations, speed, stops), carrier APIs (tracking events, invoices, claims), warehouse management system (inventory, dock schedules, outbound volume)
Knowledge spacesCarrier contracts, SLA documents, routing guidelines, driver safety manuals, customer delivery requirements
Semantic layerObjects for shipments, routes, carriers, and vehicles. Metrics for on-time delivery rate, cost per mile, route deviation, and capacity utilization. Dimensions for lane, carrier, service level, and exception type
AgentsRoute Optimizer for route analysis and efficiency improvements. Shipment Tracker for exception management and customer communication
PlaybooksDaily delivery exception scans, weekly route efficiency reports, monthly carrier scorecards, quarterly capacity forecasts