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App integrations let your Wayak agents interact with the tools your team works in every day. Instead of switching to Wayak to get answers, your team can access the agent where they already are.
Wayak AI integrations interface

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How integrations work

An app integration connects a Wayak agent to an external platform. The agent can:
  • Receive messages from the platform (a Slack message, an email, a webhook)
  • Respond with data-driven answers using your connected data sources and ontology
  • Take actions in the platform (post a message, update a record, trigger a workflow)

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Integration types

Integrations fall into two categories:
TypeDescriptionExamples
MessagingUsers interact with the agent through a chat interfaceSlack, Microsoft Teams, web chat
ActionThe agent pushes data or triggers actions in external toolsEmail, webhooks, CRM updates
Both types use the same underlying agent — the integration just determines where the conversation happens and what actions are available.