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Dimensions are the attributes that describe, categorize, and segment your objects. They’re what you group by, filter on, and break down — region, status, product category, date, customer tier.

How dimensions work

A dimension is a property of an object that the agent can use to slice data. When someone asks “revenue by region,” the agent uses the Region dimension to group results.
ObjectDimensionSource columnDescription
CustomerRegionaccounts.regionGeographic area
CustomerTieraccounts.tierGold, Silver, Bronze
OrderStatusorders.statusPending, Complete, Cancelled
OrderDateorders.created_atWhen the order was placed

Dimensions vs. metrics

Dimensions describe what you’re looking at. Metrics measure how much or how many. You group by dimensions and aggregate metrics.
  • “Revenue by region” → Region is the dimension, Revenue is the metric
  • “Customer count by tier” → Tier is the dimension, Count is the metric